Representative imageQuestions, answered plainly.
How requests work, finding your VIN, choosing the right side and what still needs confirming. Search below or filter by topic.
Representative imageSend your question with the request wizard and it goes out from your own app.
Ask in a requestHow do I request a part?
Open the request wizard on the Contact page. Enter the vehicle, pick the category and part, add notes and your name, then choose WhatsApp, email or text. Your own app opens with the message written; nothing is sent until you press send.
Is anything sent automatically from this website?
No. The forms only prepare a message. WhatsApp, your email app or your messages app opens with the text filled in, and you decide whether to send it.
Do I need a part number?
No. Year, make, model and a description are enough to start. If you have an old part number, add it to the notes.
Do I need my VIN?
It is optional but recommended. The VIN pins down the exact build of your vehicle, which matters for brakes, suspension and body parts that change by trim.
Where do I find my VIN?
The 17 character VIN is on your vehicle ownership (registration), your insurance card, a plate at the bottom of the windshield on the driver side, and often a sticker in the driver door frame. VINs never use the letters I, O or Q.
Which side is the driver side?
In Canada the driver side is the left side of the car when you sit in it, and the passenger side is the right.
Can I send photos of the old part or the damage?
Yes. When the message opens in WhatsApp or email, attach photos before sending. Photos help most with body parts and modified vehicles.
What parts does Z Quality deal with?
The business mainly deals with brake rotors, suspension and automotive body parts. If you need a related part, include it in your notes and ask.
Which brands do you carry?
Brands carried have not been confirmed for this concept. Ask in your request and Z Quality will tell you what is available for your vehicle.
Should rotors be replaced in pairs?
Generally yes, on the same axle, so braking stays even. Your mechanic can confirm for your vehicle.
Are struts and shocks replaced in pairs?
Usually, on the same axle, to keep the car balanced. Tick both corners in the request if you need a pair.
How much does a part cost?
This site does not list prices. Prices depend on the exact vehicle and part and are given to you directly for each request.
Is the part in stock?
The site does not show stock levels. Availability is confirmed with you for each request.
Do parts come with a warranty, and what about returns?
Warranty and return terms have not been confirmed for this concept. Ask when you request so you have the terms before you buy.
Do you deliver or ship, or is it pickup?
Delivery, shipping and pickup options are still to be confirmed by Z Quality. Mention your preference and location in the request notes.
Do you sell to repair shops and mechanics?
This is still to be confirmed with the business. If you are a shop, say so in your request.
Where are you located and what are your hours?
The address and hours are still to be confirmed. They will appear on the Contact page and in the footer once published.
No questions match that search. Try another word, or ask in a request.
No part number?
No problem.
Got your answer? Request the part.
Year, make, model and the part you need. The request form drafts the message for you; you choose WhatsApp, email or text and press send yourself.